Best in class electronics service from Phixman
We take pride in having one of the largest Third Party Network in the Country for repairing Mobile Phones, Tablets and other Mobility equipment, we understand the value of customer satisfaction for a brand. Effective and timely resolution of Customer complaints by the service centre results in the increase in the brand equity of the OEM.
Phixman is One of India’s leading Technology Lifecycle Service Provider, we have a network of over 25+ service centres that are spread across the length and breadth of this country. These Service Centres are ESD protected and are equipped with all the necessary and latest repair and testing infrastructure. All of them are also connected by a CRM that has been designed and developed by a dedicated team of Software developers that are present in-house.
Annually over 1 Million Customers visit our service centres to resolve their issues on the handsets. They trust our process to get their handset issues resolved.Our team is highly trained & skilled and we always endeavour to provide the best services to our clients.
We handle Pan India repairs for mobility devices such as Mobile Phones, Tablets and other turnkey products. Most of the brands outsource their warranty to our network across the country.
If your mobile phone is not working but there’s no obvious damage, you might find the solution in our self-help section on our website. However, if you think your phone has a fault, we can repair both hardware and software problems.
We have the following levels of repair – L0, L1, L2, L3 and L4 repair levels, where the following is the definition of repair.
Issuing DOA Certificate, Accessories Replacement
Software upgrading, Escalation to Higher level, Parts cleaning
Replacement of LCD, Camera, Lens, and Key pad Dome, Mic., Ringer, Speaker, Flash LED, and Antenna (Mechanical).
Replacement of LCD (multi point solder type), Charging Connector (multi point solder type.
Main board Replacement, Oscillators, Tunner, FM IC, Charging IC, FM IC., I/O IC.
Our refurbishment teams perform cosmetic replacement, repairs and software upgrades to make goods ‘as-new’ both aesthetically or mechanically. This includes the following things that we do to ensure a good service within the refurbishment process.
Once we test the entire batch that has come in for refurbishment we provide the brand / OEM with a quote that would include all the services that are mentioned above.
With standout projects that include a world-leading reverse logistics management solution for a major mobile phone operator, we have developed market-leading solutions to respond to complex needs, including:
While working with major brands, our endeavour is to always minimise the cost of returns processing through inline returns checking, repackaging and re-binning. We are connected with all the major courier companies for providing SCM services.
Here at Phixman we can come to the rescue whenever there is an issue with your mobile phone, with our exceptional mobile phone repair service. We are the repairs and support provider for many brands in India, and we run one of the largest mobile phone repair networks in India.
At Phixman we pride ourselves on being a certified repair service. This means that phone manufacturers have recognised the high quality and standard of our repairs, and unlike high street repairs services, our work will not void your warranty. All our repairs are tested to manufacturer standards and we use genuine parts and manufacturer approved replacement products only.
At Phixman we don’t just fix cell phones. We’re also experts in repairing tablets. Yes, we fix common problems like cracked screens and display problems. But, we also make more complicated tablet repairs that require diagnostic testing and evaluation.
Not every tablet repair shop has the capabilities to fix complex issues. And, many don’t carry parts in stock. This can translate into big hassles and wait times. At Phixman we know how important your tablet is to your customer and hence we also help the brand to plan the spares better. This is why we are so focused on delivering fast, quality repairs you can count on. With parts in stock and the best warranty in the business, we don’t just offer the best service, we also provide peace of mind to the brand Owner and tremendous value to the Customer.
We also provide warranty support services to Power Bank Products across India. We currently are tied up with the leading power bank manufacturers.
We have also provide warranty support services to Memory Storage Products across India. The following products that we support would be:
Efficient repair mechanisms are in place that enables us to effectively repair, monitor and create solutions where brands can use our repair networks to deliver solutions Pan India for handling repairs for Bluetooth Devices.
We can also provide specialised service for Turnkey Products. If you have a particular electronic Product that is mass market and you would want to provide Aftermarket service pan India.
Our Service centers are equipped with a customized eCRM solution providing both flexibility and scalability of operations. A constant review and upgradation of technology ensures that we are able to meet the exacting standards of delivery demanded by our customers.
Systems and processes providing for high delivery reliability.
End to End support capabilities extending from Customer relationship management to Problem resolution and reporting.
Scalability of systems.
A very well developed parts logistics network covering both forward and reverse logistics and capable of reaching the remotest corner of the country.
Cost effectiveness.
We offer each Vendor /Customer and where necessary a Brand the facility of a single point of contact through and exclusive and centralized project management team. Besides this, our well-defined service delivery structure, world class logistics fulfillment process & trackers that enables both forward and reverse logistics, a defined escalation matrix, and a committed management team are what set us apart.
